How to Reduce Shopping Cart Abandonment

  • Written By:
    Ann Smarty
  • Published On:
    May 28th, 2020
  • Read Time:
    5 Mins
  • Category:

There have been multiple studies on cart abandonment rates with one thing in common: They all agree that the majority of shoppers abandon the cart without ever making a purchase.

Think of this stats this way: After all your efforts you have put into attracting potential customers to your site and getting them to follow your sales funnel, on average 70% of them may abandon your shopping cart.

While crafting an effective cart abandonment email will revive many of those sales, optimizing the shopping cart itself is the first step to increasing your conversions.

Here are a few tricks to creating a shopping cart that keeps customers on the site and urges them to complete a sale:

1. Allow Several Payment Methods

As digital sellers, we may dislike particular payment methods and prefer others. We may have our reasons, from convenient set-up process to better usability. But here’s one thing we need to keep in mind: Our customers may have their own preferences, so we must serve them in the best possible ways.

PayKickstart offers convenient integration with PayPal and Stripe (as well as several other payment processing solutions) giving your customers a lot of flexibility and control over the payment method they can choose, including:

  • Credit card payment (both PayPal and Stripe allow direct credit card payment)
  • eCheck Payment (through PayPal)
  • Recurring payments (through both)
  • PayPal credit, formerly named “Bill Me Later” (allowing your customers to get six months special financing on purchases)

To add payment methods to your shopping cart:

  • Log in to your PayKickstart account.
  • Click the “Integrations” link in the main menu to the top-right
  • Locate and click the payment integrations tab 
  • Click on the “Add a payment gateway” button.
PayKickstart’s payment integrations

2. Offer Order Bumps

Offering an order bump at checkout means including a complimentary product your customers are likely to be interested in.

Based on data, adding an order bump, on average, increases your Average Transaction Value (ATV) by 30%. This means more revenue without having to invest in attracting more customers.

PayKickstart offers an “Order bump” feature allowing you to increase your average sale value:

To set up an order bump:

  • Go to Funnels and there “Edit Funnel
  • Edit the product to enable “Order Bump“:
Enable “Order Bump“ for each individual product

Obviously, order bumps should be treated with care to avoid annoying your customers who are very close to performing a purchase. I suggest using order bumps for truly complimentary products. 

At PayKickstart we also offer one-click upsells allowing your customers to buy an additional or complimentary item with just one click of a mouse. One-click upsells work for both Stripe and PayPal which is a pretty unique functionality.

With one-click upselling enabled, PayKickstart’s client generated increased their revenue from just $379,555 to $500,615. 

3. Create an Exit Intent Popup

Exit intent technology aims at engaging a customer right at the point when they are ready to leave your site. You do need to be careful with it to avoid irritating a customer who wasn’t going anywhere. But it is definitely worth a try.

You can easily set up Exit Intent Popup from within Edit Product Settings. Once enabled, the popup will look like this:

Exit intent popup example

You can also customize the text and pick a design.

Customize your exit intent popup

Another good idea here is to use smart chat technology that is also able to identify when a user is ready to quit and apply personalization to keep each one.

4. Make Sure Your Cart Feels Like Home

This is an obvious but often missed step: Your shopping cart look and feel should reflect your overall branding.

PayKickstart’s Checkout Page Builder offers you an easy way to design the shopping cart experience that is minimal, convenient and looks like the rest of your site.

Checkout page builder

There you can set up your header, upload your image, add order bumps, and more. You can set up a custom checkout page for each product you are adding.

5. Make Shopping as Easy as Possible

On average, 27% of carts are abandoned because the checkout process was either too complicated or too slow. 

We all know that time is money. When it comes to ecommerce, this is literally true. If you save your buyers’ time, you will make more money.

Simplicity is key. You want your site’s shopping process as easy and fast as possible. First of all, make it lightning fast. According to Neil Patel, half of web users expect a page to load within 2 seconds or less. And according to Google, the majority of mobile device users will leave a page which loads more than 3 seconds.

Making your site fast and mobile friendly is critical to decreasing your overall bounce rate and hence your shopping cart abandonment rate.

But don’t stop there. You can make your customers’ shopping journeys even smoother by enabling checkout widgets which will allow them to buy a product without ever leaving the product page. 

PayKickstart’s checkout widgets allow your customers to quickly pay for any product without having to go to a new page to perform the payment. The simplicity of the process is likely to increase your sales:

Beautiful checkout widgets

6. Use Address Auto-Complete Feature

Buying online is all about completing forms. Mailing address, shipping address, credit card forms, etc. Your customers are most likely dreading this part of online shopping.

What if you could make their lives easier?

Chances are they will feel much more willing to complete a purchase if your forms autofill themselves with as much data as possible.

In fact, according to Google, form autocomplete allows customers to finalize the purchase 30% faster.

At PayKickstart, we don’t store private information for security reasons but if you integrate a payment processor that supports the auto-complete feature (like Square), we will use that data making your customers’ life easy.

Why PayKickstart’s Shopping Cart?

PayKickstart’s shopping cart offers many more cool features than I was able to list above. For more ideas on utilizing our shopping cart, head over to this page for the full list of available options and integrations. Here’s also a list of cart abandonment features you should definitely take advantage of.

Setting up an effective shopping cart is manageable and doesn’t require any development skills if you use PayKickstart.

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Ann Smarty

Ann Smarty is the Brand Manager at Internet Marketing Ninjas, as well as co-founder of Viral Content Bee. Ann has been into Internet Marketing for over a decade, she is the former Editor-in-Chief of Search Engine Journal and contributor to prominent search and social blogs including Small Biz Trends and Mashable. Ann is also the frequent speaker at Pubcon and the host of a weekly Twitter chat #vcbuzz

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