Eleanor Hecks is editor-in-chief at Designerly Magazine. She was the director at a marketing agency before becoming a freelance web designer. Eleanor lives in Philadelphia with her husband and dog, Bear.
How to Spot the Pain Points of Your Ecommerce Business
A customer pain point is an issue experienced by someone who does business with you. It could be a challenge related to th[...]
Leveraging Webinars For Sales and Customer Retention
Vlad FalinWebinars have gained notable popularity in the last couple of years. That popularity skyrocketed with all the things g[...]
How to Build a Strong E-commerce Demand Generation Strategy
Andrew WilsonThe start is never easy. Considering how big competition in e-Commerce is, the start is as hard as ever. In fact, 46% of gl[...]
How to Collect & Utilize User Feedback
Ann SmartyWhat do your users think about your product or your platform? Does it fit their needs? Is it easy to use?
Why do your custom[...]
10 Customer Communication Strategies That’ll Improve Your Sales
Dmitry DragilevThe way you communicate with your customers affects every part of a business: from sales to marketing to customer succe[...]
SaaS Growth: 6 Systems That’ll Give You Repeat Customers
Matt DiggityCustomer churn is the biggest barrier to SaaS growth, and customer retention is at the heart of all SaaS growth strategi[...]
Why (and How) to Monitor Your Inactive Users (and How to Re-Engage Them)
No matter how awesome your subscription product or SaaS platform is, there will always be users who will go inactive fro[...]
4 Mistakes That Increase Churn For Subscription Box Businesses
Elliot MarkChurn is a natural part of any business. Customers come and customers go, and it’s inevitable that you will lose shopper[...]
How to Earn Positive Experience from Negative Feedback In E-commerce
Alyse FalkCustomer feedback can help any business to improve its products and services to stay more competitive in the modern e-c[...]
5 Signs You’re Overlooking the Customer Experience
Sales and marketing professionals understand the strategy side of building a strong digital customer experience, bu[...]
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