Ann Smarty is the Brand Manager at Internet Marketing Ninjas, as well as co-founder of Viral Content Bee. Ann has been into Internet Marketing for over a decade, she is the former Editor-in-Chief of Search Engine Journal and contributor to prominent search and social blogs including Small Biz Trends and Mashable. Ann is also the frequent speaker at Pubcon and the host of a weekly Twitter chat #vcbuzz
How to Collect & Utilize User Feedback
Ann SmartyWhat do your users think about your product or your platform? Does it fit their needs? Is it easy to use?
Why do your custom[...]
10 Customer Communication Strategies That’ll Improve Your Sales
Dmitry DragilevThe way you communicate with your customers affects every part of a business: from sales to marketing to customer succe[...]
SaaS Growth: 6 Systems That’ll Give You Repeat Customers
Matt DiggityCustomer churn is the biggest barrier to SaaS growth, and customer retention is at the heart of all SaaS growth strategi[...]
Why (and How) to Monitor Your Inactive Users (and How to Re-Engage Them)
No matter how awesome your subscription product or SaaS platform is, there will always be users who will go inactive fro[...]
4 Mistakes That Increase Churn For Subscription Box Businesses
Elliot MarkChurn is a natural part of any business. Customers come and customers go, and it’s inevitable that you will lose shopper[...]
How to Earn Positive Experience from Negative Feedback In E-commerce
Alyse FalkCustomer feedback can help any business to improve its products and services to stay more competitive in the modern e-c[...]
5 Signs You’re Overlooking the Customer Experience
Sales and marketing professionals understand the strategy side of building a strong digital customer experience, bu[...]
Why Customer Feedback is Essential for E-Commerce Business Growth
Michael HabigerMarketing has always been the cornerstone of growing a business, second only to the product itself. Word of mouth has al[...]
How to Engage Your Subscription-Based Customers Better
Managing a successful subscription-based or SaaS business means having a very engaged userbase.
Engaged users spend [...]
10 Proven Strategies to Increase MRR for Your SaaS
Ryan DesantisMonthly recurring revenue is crucial for your subscription business success. Whether you have a SaaS company or servi[...]
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